Summary
IT expert, enthusiast with 5 years of desktop support experience. Passionate about providing customers with the highest quality service by offering detailed problem-solving instructions, utilizing strong communication skills, and showing patience throughout each customer experience.
Educations
Technologic and Permanent Education Center – Dominican Republic
Web Page System Administration and Programming
Experience
Pontificia Universidad Católica Madre & Maestra January 2016 – 2021
Dominican Republic
Desktop Support Technician
• Set-up computer hardware across offices in the company headquarters building
• Train new desktop support technicians in day-to-day company operations
• Speak with user over the phone to provide step-by-step instructions for troubleshooting tech issues
Pontificia Universidad Católica Madre & Maestra January 18/ 2022 –
Dominican Republic July / 15 / 2023
Tech Assistant
• Set-up computer hardware across offices in the company headquarters building
• Generate the Student Database and upload them to the server.
• Provide services to students with Wi-Fi networks and with the enrollment of the institution
• Monitor the use of AbsysNet and verify that no user has a startup problem
Certifications
• Office Pa...
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