SUMMARY
Seeking a position that uses my skills and expertise in helping people in my community, eventually helping people around the world.
EDUCATION AND TRAINING
DELHI UNIVERSITY (Schenectady, NY)
Bachelor in Business and technology management 12/2017
SCHENECTADY COUNTY COMMUNITY COLLEGE (Schenectady, NY)
A.A.S. in Business Administration 12/2012
A.A.S. in Computer Information Systems (Database Management) 07/2012
SECURITY GUARD LICENSE 12/2014
QUALIFICATIONS
Database Management ~ Multilingual (English, French, Creole) ~ Customer Service ~ Security ~ Microsoft Office ~ Business/Program Management ~ Marketing ~ Business Communication ~ Data Entry ~ Computer Hardware/Software maintenance ~ Electronics repairs ~ Project management ~ Quickbooks certified ~ Computer information Systems ~ Financial advisor ~ AP & AR process ~ Revenue & Account balance ~ Payroll process ~ Human Resources
RELATED EXPERIENCE / WORK HISTORY
ALL LANGUAGE TRANSLATIONS (Schenectady, NY), Translator 10/2017 – Present
• Translate Creole and French for clients in multiple format and affiliation or matter.
• Manage appointment completion through data gathering and time management.
Noe Street LLC (Schenectady, NY), Office Manager 02/2018 – 04/2018
• Process Account Payable, Receivable & Revenue through Quickbooks. Account balance, financial advisement and project management to reduce cost and improve efficiency. Process reimbursement, inventory control and orders. IT maintainer.
• Human resources, adding, removing employees. Process Payroll, modify changes accordingly with PTO and vacation through Paychex and manage data on SPOT.
TIME WARNER CABLE (Schenectady, NY), Customer service rep. 10/2015 – 09/2017
• Mentoring new hires. De-escalating calls, Equipment troubleshoot/repair.
• Data entry, Sales, billing evaluation with customer ledger, account maintenance.
• Customer Relations Management for products pickups, payments, and repairs.
• Evaluation of customer needs and making product recommendations accordingly.
GEEK SQUAD (Albany, NY), Consultation Agent 02/2014 �...
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